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Fans in the U.K. who bought paperless tickets to Radiohead’s upcoming shows, then later found out they couldn’t attend the event, have been left holding the bag. Or the QR code. As The Guardian reports:

Richa Manwani, a doctor, bought two tickets for the band’s 8 October concert in London. “I have found out that I am on call that day and am unable to make the event,” she said. “Only I can redeem the tickets on the night of the event with my credit card and photo ID. This means I have no way of selling them on for face value. Ticketmaster offers a no-refunds policy, which means I have lost my money.”




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